Question 1

Will adding Yokaify slow down my website?

Accepted Answer

Performance is a primary design constraint. The Yokaify widget loads asynchronously after the rest of the page paints, so your hero, images, copy, and forms render at the same speed as before. The mascot wakes up only once your page is ready.

Question 2

How does the agent learn my business details?

Accepted Answer

It is automatic. Once you add your website, Yokaify securely scans your public-facing pages, catalogue, FAQ, and service descriptions to build the knowledge base the agent answers from. You can also add manual knowledge entries or override answers anytime from the dashboard.

Question 3

What if the agent answers something incorrectly?

Accepted Answer

You stay in control. You can add custom guidelines (for example, "never quote prices not listed" or "refer competitor questions to sales") and the agent answers strictly from the business facts you publish. Anything outside that is politely deferred to your support team.

Question 4

Can I review my visitors' conversations?

Accepted Answer

Yes. From the Yokaify dashboard you can read the full transcript of every chat session. This shows you what visitors are searching for, what doubts they hold, and how the agent is helping them.

Question 5

How does lead capture work?

Accepted Answer

When a visitor signals real intent — asking for a quote, requesting a demo, or asking to be contacted — the agent collects their contact details (name, email, phone) and surfaces them in your dashboard so your team can follow up. Lead capture is included on Growth and above.

Question 6

Are there any hidden fees or contracts?

Accepted Answer

No. All plans are month-to-month or annual with no lock-in and no setup charges. You can upgrade, downgrade, or cancel at any time from the billing settings in your dashboard.

Question 7

What counts as a chat session?

Accepted Answer

A chat session is counted only when a visitor actually interacts with the mascot — sending a message or selecting a suggested greeting. Page loads where the visitor never engages do not count toward your quota.

Question 8

Can I use Yokaify on multiple websites?

Accepted Answer

Yes. Depending on the plan, you can manage multiple websites from one dashboard. Each site has its own knowledge base, branding, and custom instructions.

Question 9

Which plan is right for a brand-new site?

Accepted Answer

Most teams start on Free to see how the mascot feels on their site, then move to Starter once they want the mascot to start proactive assists. Growth is the most popular plan and unlocks lead capture and daily content syncs.

Question 10

When does the Enterprise plan make sense?

Accepted Answer

Enterprise is for teams running multiple high-traffic sites under one account, who need custom data-retention windows or onboarding assistance. Pricing is custom — get in touch via hello@yokaify.com.

Grow your sales, not your costs

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Grow your sales, not your costs

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Everything you might ask

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